Returns&Refunds

01Cancelling an order

You can cancel any order before it is dispatched. Email team@vyrelle.in or WhatsApp +91 79824 87638 with your order number. Prepaid orders are refunded in full.

Once an order has shipped it can't be cancelled, but you can return it after delivery under this policy. We may cancel an order ourselves if a piece goes out of stock, the address can't be served, or a payment looks fraudulent; any amount paid is then refunded in full.

025-day returns

You can return most pieces within 5 days of delivery if they are:

• unused, unwashed and unaltered,
• with all original tags, packaging and any free items that came with them.

We check every return when it reaches us. Items that don't meet these conditions are sent back to you.

03What can't be returned

For hygiene reasons these can only be returned if they arrive damaged, defective or wrong:

• innerwear, lingerie, bras, panties and nightwear,
• earrings and nose pins,
• hair accessories such as scrunchies,
• pieces bought on final sale or clearance (marked on the product page).

04How to return

1. Email team@vyrelle.in or WhatsApp +91 79824 87638 within 5 days of delivery with your order number, the piece you're returning and the reason.
2. We confirm within 2 business days and arrange a reverse pickup where Delhivery offers one. If pickup isn't available at your PIN code, we share the address to send it to.
3. Pack the piece securely in its original packaging.
4. Once it reaches us and passes the check, we process your refund or exchange.

05Damaged, defective or wrong items

Tell us within 48 hours of delivery with clear photos of the item and the packaging (an unboxing video helps). We'll arrange a free pickup and send a replacement, or a full refund including shipping if a replacement isn't available.

06Refunds

• Paid online (UPI, card, net banking, wallet): refunded to the original payment method through Razorpay within 5–7 business days of approval. Your bank may take a few more days to show it.
• Cash on delivery: refunded by bank transfer (NEFT/IMPS) or UPI to an account you share with us, within 5–7 business days of approval.
• Shipping and COD fees are refunded only if the item was damaged, defective or wrong. For other returns we refund the item value; if the return was sent back by reverse pickup, a pickup fee of up to ₹79 may be deducted.
• Duplicate or failed payments are refunded in full within 5–7 business days. Just send us the payment reference.

07Exchanges

Want a different size? Ask for an exchange instead of a refund when you request the return. We'll ship the new size once the original reaches us, subject to stock. If it's sold out, we refund you instead.

08Contact

See also our Shipping Policy and Terms & Conditions.

Deepanshu Empire (Proprietorship, proprietor Deepanshu Tyagi)
Badum, Meerut, Meerut, Uttar Pradesh 250502, India
GSTIN 09HXMPD1277C1ZF
Email team@vyrelle.in · Phone / WhatsApp +91 79824 87638