Help
Quick answers to what people ask us most.
Orders & payment
How do I place an order?
Add pieces to your bag, open the bag and go to checkout. Enter your contact details and delivery address, choose how to pay, and you'll get an order number and a confirmation page straight away.
Which payment methods do you accept?
UPI, debit and credit cards, net banking and wallets through Razorpay's secure checkout, plus cash on delivery on eligible PIN codes.
Is cash on delivery available?
Yes, on most PIN codes. Checkout tells you as soon as you enter your PIN code.
Do I need an account to order?
No. You check out as a guest, and every order has its own private page. You can find it any time on Track Your Order with your order number and mobile number.
Can I change or cancel my order?
Yes, as long as it hasn't been dispatched. Email team@vyrelle.in or WhatsApp +91 79824 87638 with your order number.
Shipping & delivery
How much is shipping?
Free on orders of ₹799 and above. Below that, a flat fee of ₹79 is added at checkout.
How long will delivery take?
We dispatch within 1–3 business days. Delivery then usually takes 2–5 business days to metro cities and 4–7 elsewhere, a little longer for remote areas.
How do I track my order?
Open the link in your confirmation, or enter your order number and mobile number on Track Your Order. Once it ships you'll see the Delhivery AWB and live tracking.
Do you ship outside India?
Not yet. We currently deliver within India only.
Returns & refunds
What is your return policy?
Most pieces can be returned within 4 days of delivery if unused, unwashed and with tags. Innerwear, nightwear, earrings and hair accessories can be returned only if damaged or wrong.
My order arrived damaged or wrong. What now?
Tell us within 48 hours of delivery with photos (an unboxing video helps) and we'll arrange a free pickup and a replacement or full refund.
When will I get my refund?
Within 5–7 business days of approving the return: to your original payment method for online orders, or by bank transfer or UPI for cash on delivery orders.
Products & care
Is your jewellery real gold?
Our jewellery is gold-plated or artificial (fashion) jewellery, not solid gold. Each product page describes the finish.
How do I choose my size?
Measure your bust, waist and hips and compare them with our Size Guide. If you're between sizes, pick the larger one for fitted pieces.
How do I care for gold-plated jewellery?
Keep it away from water, perfume and lotions, wipe it with a soft dry cloth after wearing, and store each piece separately in a pouch.
Why does the colour look slightly different in person?
Screens display colours differently, and handcrafted or dyed pieces can vary a little from one to the next. These small variations are part of their character.
Didn't find it? See our Shipping Policy, Returns & Refunds and Size Guide, or contact us.